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Shipping

At Oberon Jewels, we understand that secure and timely delivery is critical to your business operations. Our logistics network is designed to handle high-value diamond jewelry with the utmost security and efficiency. Below are the terms governing our shipping protocols for domestic and international B2B orders.

1. Order Processing & Lead Times

  • In-Stock Inventory: Orders for ready-to-ship inventory are processed and dispatched within 1–3 business days (Monday to Friday, excluding Indian public holidays).
  • Made-to-Order & Custom Manufacturing: For custom designs or bulk manufacturing orders, lead times will be specified in your Commercial Invoice or Manufacturing Agreement. Processing time begins once the design (CAD) is approved and the deposit is received.
  • Order Confirmation: Upon placement of an order, you will receive an automated acknowledgment. A secondary notification containing the tracking number and Commercial Invoice will be sent immediately upon dispatch.

2. International Shipping (Export)

We specialize in exporting to the USA and global markets. We utilize secure, insured carriers to ensure your merchandise arrives safely.

  • Primary Carriers: FedEx International Priority, UPS Worldwide, or specialized armored couriers (e.g., Malca-Amit, Brinks) for high-value bulk shipments.
  • Standard International: 7–14 Business Days.
  • Priority International: 3–5 Business Days (Recommended for high-value parcels).

Note: Shipping timelines are estimates and depend on customs clearance speeds in the destination country.

3. Domestic Shipping (India)

For clients based within India, we offer secure logistics solutions tailored to the jewelry sector.

  • Logistics Partners: We utilize specialized secure logistics providers (such as BVC or Sequel) as well as standard insured couriers depending on the shipment value.
  • Transit Time: Generally, 2–5 business days, depending on the location (Metro vs. Non-Metro).

4. Customs, Duties, and Taxes (Important)

Importer of Record:

Unless otherwise agreed upon in writing (e.g., DDP terms), the buyer is considered the Importer of Record.

  • Duties & Taxes: All shipments are sent DDU (Delivered Duty Unpaid). Import duties, VAT, GST, and brokerage fees levied by the destination country are the sole responsibility of the buyer.
  • Documentation: Oberon Jewels will provide a comprehensive Commercial Invoice and Packing List with every shipment to facilitate smooth customs clearance. We adhere to strict export compliance; requests to undervalue shipments for customs purposes will be denied.

5. Insurance & Liability

  • Transit Insurance: All shipments dispatched by Oberon Jewels are fully insured against theft, loss, and damage during transit up to the point of delivery.
Transfer of Liability:
  • Signature Required: All packages require a signature upon delivery.
  • Liability Handover: Responsibility for the goods transfers to the buyer the moment the package is signed for at the delivery address.
  • Discrepancies: If a package appears tampered with or damaged upon arrival, do not accept delivery. Refuse the shipment and contact us immediately. If you accept a damaged package, you must document the damage with high-resolution photos and notify us within 24 hours.

6. Delays & Force Majeure

While we strive for prompt delivery, Oberon Jewels is not liable for delays caused by factors beyond our reasonable control, including:

  • Customs inspection holds.
  • Severe weather conditions or natural disasters.
  • Carrier operational failures.

In the event of a significant delay, our logistics team will proactively monitor the shipment and keep you informed.

7. Address Changes

To prevent fraud, we generally do not allow address changes once an order is confirmed. If a change is absolutely necessary, it must be requested via the registered business email associated with the account. Address changes cannot be processed once the shipment has been handed over to the carrier.

8. Logistics Support

For inquiries regarding active shipments, customs documentation, or freight quotes, please contact our support team.

Email: info@oberonjewels.com

Phone: +1 (973) 390-2147

Support Hours: Monday to Friday, 9:00 AM – 6:00 PM [IST]

FAQs

Can I use my own shipping account?

Yes. If you prefer to bill shipping to your own FedEx/UPS account, please provide your account number at the time of purchase. In this case, insurance responsibility transfers to you once the package is picked up from our facility.

How is the shipping cost calculated?

Shipping fees are calculated based on the volumetric weight of the package, the destination, and the declared insurance value. Final shipping costs will be detailed in your invoice prior to payment.

Do you ship to P.O. Boxes?

For security reasons, we do not ship to P.O. Boxes. A physical business or residential address with a person available to sign for the package is required.